Customer service

Customer service – worry-free ordering & returns

LIFE IS BETTER AT THE POOL – Conversation Company

In 2013, our company made a fundamental turn. We resolutely decided to put YOU and our customer CENTRALLY!

As a “Conversation Company*” we want to be available for you at all times. Do you have a question? Let Us Know!

Customer Service – contact us via Facebook Customer Service – email us

CRISP CHAT – Online advice

At the bottom right is a button - click on it if you want online and direct advice on a particular product. We are happy to help you directly and online. We are convinced that this extra Chat module will contribute to our customer service and your experience in our store.

Repair service

A good repair service is very important for technical products such as swimming pool robots and heat pumps.

  • So we have a lot parts in stock.
  • Our technical people are trained and can solve most technical defects. Life Is Better At The Pool has expertise in building swimming pools. The heart of our organization is our technical knowledge!
  • If we can't solve the problem ourselves, we will backed by leading brands and service providers from the producer.
  • Do one here repair request

Free shipment

All of our order will be FREE delivery to your home FROM 50€. We consciously choose this and are convinced that your order will be delivered to your home free of charge and smoothly and has become a basic service and strengthens our customer service!

  • Exceptions to this are the ADR dangerous goods and very heavy goods liquid chlorine and acid, sand and salt.


Legal provisions and safety aspects prevent us from delivering absolutely everything to your home for free. You will surely be able to understand the exceptions:

  • Liquid chlorine and acid – these large – heavy and dangerous products – we cannot possibly supply for free
    • these products are shipped with ADR TRANSPORT (hazardous transport)
  • It is also impossible for us to deliver heavy, cheap products such as sand, salt, stoves to your home free of charge
    • these products are shipped with DHL PALLET TRANSPORT

For these products we charge an exceptional shipping cost.

Safest and easiest payment methods


To make it as easy as possible for you, we have provided a very simple, fast and secure payment module. You will really notice the difference. We selected the simplest online payment methods for you!

different payment methods

Not satisfied money back

Our online shop for swimming pool products and swimming pool lifestyle items was founded in 2005 (!!). We know better than anyone what products you want and can therefore guarantee that you will be satisfied with our products, the quality, the delivery and the after-sales service!

If for any reason you are dissatisfied or disappointed with your purchase, let us know!

You have 14 days to change your mind. If you are dissatisfied, we will arrange the return and refund you! Find out more about the 14-day cooling-off period.

request repair

You can request a repair via our repair request. Have your invoice number and the SN (serial number) of your device at hand. This is the only way we can help you quickly and smoothly with a repair. The repair service is strictly reserved for customers who bought their device from us.

to file a complaint

  • You can submit a complaint via this contact form.
  • You can do so via the online dispute resolution platform of the European Commission.
  • Via via the complaint form
  • At the Consumer Ombudsman Service and the European Disputes Committee. ( and (