Terms of delivery
Shipping and returns
Some TIPS for a smooth delivery:
- Make sure that the delivery address can be reached via normal access
- Do not leave the shutters closed, as if it seems that no one is there
- If it is a company address, please make sure that the package can be received by someone
- LABEL the door so that the driver can see that delivery is possible
- Open the door in a reasonable time, don't wait too long
You have ordered, now what?
After your order you will receive an order confirmation where you can check the customer details and the order. After shipment you will receive an invoice and a confirmation email of your shipment. You will also receive a tracking number from us to track your package during the shipping process.
- All our shipments are made from OLDENARD
- Shipments are made with DPD and are insured for the value of the ordered good.
- Deliveries are made Prior = D+1, in Belgium and the Netherlands. 90% of delivery within 48h.
- Once your package has been shipped you will receive a confirmation email together with the invoice. You will find the invoice number on the invoice. You will also receive a tracking number from us by email to track your package.
- If you have any questions or comments about shipping, don't hesitate to contact us. Always state your invoice number with this communication so that we can easily trace your shipment.
Liquid chemicals (Chlorstabil - Sulfuric acid) are now also delivered to your home (subject to payment of a delivery cost ==> reduced from €50 to €30)! For this we use a special ADR Transporter (hazardous goods transport) COLLECTION NOT POSSIBLE.
Shipments free from 50€*
- Excluding liquid products sand, gravel, salt and AFM filter material.
- *if extra liver costs 30€
- Except for shipments OUTSIDE the Benelux, which are payable
- From a minimum of €50
- Shipping for an order under 50€ costs:
- Belgium & the Netherlands: €5.95
- France: €11.95
- Germany: €8.95
- Italy: €16.95
- Luxembourg: €7.95
Orders are shipped by us daily (Prior = D + 1 with DHL or B post) The delivery time is therefore approximately 48h.
ATTENTION! SPARE PARTS & PARTS can have a longer delivery time of up to 2 weeks.
There may be delays in deliveries. Both you and we have every interest in delivering everything as smoothly and quickly as possible. If deliveries are delayed for any reason, we will notify you and do everything we can to get your ordered product to you as soon as possible.
If you want to be sure of a fast delivery, pay your order online with – VISA, MASTERCARD, BCMC – Ideal – Belfius online banking – Payqonic. Orders paid through our online payment tool are shipped immediately.